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Pennsylvania residents urged to return defective smartphone

On Sept. 10, Samsung posted a message on its website telling consumers to return their Galaxy Note 7s and get a replacement because of fire hazards. Those who own this product have been told not to turn it on during flights or put it in checked baggage, and some airlines have banned it from their planes. The company said that it would start providing replacement devices with new batteries in South Korea on Sept. 19.

However, it had yet to say when it would offer replacements in other countries. In the meantime, customers were told that they would receive rental phones from Samsung service centers. The fire hazard was reported caused by rechargeable lithium batteries manufactured by a supplier, and 2.5 million units were recalled earlier in September 2016. The company said it had confirmed 35 catches of devices catching fire while being recharged since the phone was released on Aug. 19.

The U.S. Consumer Product Safety Commission has suggested that owners should turn off their phones and leave them off. It is likely that the federal agency will be issuing an official recall.

When a defective product causes harm to users, an attorney for an injured victim might recommend the filing of a products liability lawsuit as one way of seeking compensation for the personal and property damage that occurred as a result. These types of lawsuits that are based upon negligence can be brought against the manufacturer of the product, its distributors, retailers and any other party that are deemed to be in the product's chain of commerce.

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